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Customer Support

Remember to Login first in order to view exclusive member areas! Note: If you return to the login page after you are already logged in, you will need to login again.

*How to Order a Membership *How to view Photo Sets
*How to view MPEG & WMV Movies *Help playing MPEG & WMV Movies
*How to Order *Shipping & Processing / Handling
*SSL Secure Pages *WebTV Users
*Streaming Video Help *Add ProWW to Trusted Sites in IE 5.x

Membership Help

To order a membership click here and click on the "sign up now" button next to the level you choose. You must have a credit card or paypal to place your order. If your experiencing issues with your membership contact support at

How do I view Exclusive ProWW Photo Sets?

ProWW Photo sets are only available to Members. You can view photo sets by going to our site and logging in.

After you have logged in you will be able to view all photosets available by clicking on a category and then tape title. For tapes with photosets available you will see a button that says: "Click here to view Photoset".

resize helpTIP: Newer versions of Internet Explorer sometimes resize images automatically to make it fit in the window. If you roll the mouse over the image and see the symbol pictured to the right, click on it to enlarge the image to full size. You may need to use the scroll bars to view the whole image after that.

How do I view Exclusive ProWW MPEG & WMV Movies movies?

ProWW MPEG & WMV movies are only available to Members. To view movies click on the "Members Only Movies" button on the left side menu after you have logged in. Wait for the screen to load then choose tapes on menu and click the play button to view. In some browsers the Movie will begin to play automatically. For those with slower connections click the stop button and wait for entire Movie to load. This will ensure smooth playback.

Special Order Downloads Available
Want to order a match for download in DVD High Quality? * You can now! Just email us.

All Special Order downloads will be processed though our offices only.

Help playing MPEG & WMV files

You must have Windows Media Player in order to view Movies. If you do not have Windows Media Player player. Click on one of the links below to download it for free.

Get Windows Media Player

If Movie doesn't start, some versions of windows media player don't start right away and don't allow you to push play until the entire file is loaded. Give the file some time to load and it will begin playing automatically or click the play button to replay a video that has already loaded.

If Movie doesn't play smoothly, click the pause button on the player, wait for entire clip to finish loading then click play.

Movie Tricks: Windows Media Player has an option to enlarge video or play on entire screen. If you prefer this method of viewing, right-click on the clip and choose "full screen" or "Zoom".

How to Order

You can order videos securely online or offline. For instructions on ordering videos online see "Shopping Tips" below. To order offline please use our Printable Order Form. You may select videos using our website or you may view and print our catalog by clicking here

Credit Card Purchases

We accept Master Card, Visa, American Express, and Discover. Purchases made on© by credit card will appear on your billing statement as ????.

Shopping Tips

Click on the categories on your left to select a video. Click the order button on the video detail page to add the item to your cart. Continue shopping until you are ready to check out. If you are a return customer and have not logged in yet, you will be asked to do so when you check out. If you forget your password please use the forgotten password form and your password will be sent to you via email. If you are a new customer you will need to create a new account. Please enter your correct email address. We will use it to sent you a receipt and also send occasional specials and new release announcements. If you don't want to receive any specials or announcements please just let us know and we will remove you from the mailing list.

U.S. Postage Rates:
  • DVD = Up to 3 DVD's - $5.95 - Over 3 DVD's add $1.95 per DVD.
  • Shipped USPS - 2 to 6 days Delivery - Depending on area.
Canada Postage Rates:
  • DVD = Up to 3 DVD's - $12.50 - Over 3 DVD's add $1.99 per DVD.
  • Shipped USPS - 2 to 6 days Delivery - Depending on area.
International Rates:
  • DVD = Up to 3 DVD's - $12.50 - Over 3 DVD's add $1.99 per DVD.
  • Shipped Air Mail via USPS, 5 to 8 days delivery - Depending on area.
  • International Money Orders and Cashers Checks add $7.00
*Please call for additional shipping charges.

SPECIAL HANDLING: PRIORITY OVERNIGHT - Saturday or Holiday Delivery, call for pricing. Special Handling items are shipped only Tuesday thru Friday.
  • Express Mail - Minimum for up to 2 tapes $24.50
  • Fed Ex - Minimum for up to 2 tapes $28.00
  • UPS Minimum for up to 2 tapes $28.00

For additional rates, or for special or International shipping, please call (805)499-6707 for pricing information.

In stock items will be shipped within 48 hours. Items on back order may take up to 7 working days to be shipped.

Ordering Problems

For problems viewing secure pages read the following:

SSL technology secretly encodes information that is being sent over the Internet between your computer and the ProWW website, helping to ensure that the information remains confidential.

The use of SSL requires that you have an SSL compatible browser. Currently, Netscape 3.0 or higher, Microsoft's Internet Explorer 3.0 or higher, or the latest version of AOL are all SSL-compatible. (Note that older versions of browsers will not support SSL sessions.) If you don't have a browser with SSL capabilities, you can download an SSL browser from either of the links below.


WebTV Users

We have experienced a number of problems with two versions of WebTV's browser. The first version of WebTV's browser does not support secure connections. Version (1.2) truncates URLs, which may prevent users from accessing some pages. We highly recommend that you contact WebTV's customer support and encourage them to comply with current web standards in future releases of their browser.

Insecure Browser Error Messages:

If you try to connect to our secure server with one of these browsers, you may receive a variety of error messages, including various Security Errors. Or, your browser may just hang when attempting to contact our server, and nothing will happen.

  • Security error: 123456 (or any combination of digits)
  • Security Error
  • Connection Refused

Browser Version Test:

If you're not sure the exact version of your browser, you can find out:

Windows Users: Click on the Help menu and choose About Netscape (or whichever browser you're using).

Mac Users: Click on the Apple menu and choose About Netscape (or whichever browser you're using).

You will see the browser name and the specific version, such as Netscape 2.02 or Netscape Navigator 3.01.


We recommend that you download the latest release version of your web browser for best results. You can get the latest browser from Netscape, Microsoft or AOL. If you are using WebTV, we recommend that you contact WebTV's customer support and encourage them to comply with current web standards in future releases of their browser.

If you are using a secure browser, make sure that in your Security preferences or options, you have checked all of the boxes that say "Enable SSL."

About the Quality

ProWW Videos and DVD's are superior in technical quality. Brilliant color and quality sound, guaranteed. The streaming video files on the site are a 4th generation, and do not represent the quality of the Videos and DVD's that we sell. Some of our Vintage tapes are of lesser quality as they were taken from 8mm film.
We continually strive to upgrade our site as technology changes daily.

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Phone: (805)499-6707 Email:

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